A recent article in Health Data Management outlined 5 common mistakes healthcare companies make when trying to drive improvement with analytics:

  1. Trying to manage processes you aren’t measuring
  2. Not understanding how KPIs translate to process
  3. Failing to align KPIs with business goals
  4. Not making objective comparisons while looking at visualizations
  5. Lacking the most granular data available

Understand what specifically is likely to move the needle so you can be proactive and focused in your efforts to drive improvement – all while optimizing resources.

Based on hundreds of conversations and projects with healthcare analytics teams, NextHealth offers three additional mistakes we see healthcare organizations make and how to solve for them:

  1. Not understanding which specific factors drive changes in your KPIs. Organizations might have a general understanding of who or what is going to drive changes in a KPI but only having a general understanding makes it difficult to get tactical about creating an action plan. Understand what specifically is likely to move the needle so you can be proactive and focused in your efforts to drive improvement – all while optimizing resources.
  2. Trying to look at a single KPI in isolation – and missing the broader picture. Organizations or departments tend to focus on a specific KPI without considering related metrics. Look at a portfolio of supporting metrics to gain a deeper understanding of the KPI in question including understanding other key drivers or tangential effects of any ongoing internal initiatives.
  3. Lacking insight into which initiatives truly drive KPI improvement. Once a KPI moves in the right direction there’s a distinct need to know what caused it. Was it a specific internal initiative that drove the change? Or just an environmental factor outside of the organization’s control? It’s critical to measure this in order to understand what’s working and what’s not so you can focus on effective strategies and stop investing valuable capital on strategies that don’t work.
Contributed by Scott Marrett, Engagement Manager, NextHealth Technologies

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